About the experience
What can I expect from this experience?
This immersive exhibition takes you on a fascinating journey through space and time.
Rediscover the origins of astronomical observation, relive the high points of the space race between the United States and the Soviet Union, and witness the very first lunar landing up close.
This immersive exhibition takes you to the heart of our solar system, from the rings of Saturn to the farthest reaches of distant galaxies.
Spectacular projections, authentic images and spellbinding music punctuate this unforgettable space journey.
Where is Port des Lumières?
The exhibition is located at Port des Lumières, Platz am 10. Längengrad 1, 20457 Hamburg.
How long does the experience last?
The tour lasts an average of 50 minutes.
Is there parking nearby?
Wherever possible, we recommend using public transport (the "Überseequartier" station on the "U4" subway line and stops on bus lines 2, 6 and 111 are in the immediate vicinity).
If you're arriving by car, you can use the public parking lot at the Westfield Hamburg Überseequartier.
Buying tickets
Where can I buy tickets?
Tickets can be purchased via the Fever app or on the Fever website.
On-site ticketing is also available, but please note that we do not accept cash.
We recommend that you book your tickets in advance to secure a time slot and avoid unnecessary waiting times.
What methods of payment can I use to buy my tickets online?
You can pay by credit card, Apple Pay, Paypal or Google Pay.
The date I want is sold out. Can I buy tickets on site?
Priority is given to buying tickets online. You can buy tickets on site, subject to availability.
How do I know if my order has been successful?
Once payment has been made, you will receive an email confirming your purchase.
If you have not received an e-mail, please contact us at: salut@feverup.com
Do I have to print my ticket?
No, you can present your ticket on your smartphone.
I can't find my ticket. What can I do?
You can find your ticket in the Fever app, in the "Tickets" section.
If you haven't yet installed the app, you can find it in the confirmation e-mail.
If you still can't find your ticket, please contact us at: salut@feverup.com
Are refunds allowed? What is the exchange policy?
Tickets can be exchanged up to 24 hours before your visit. Cancellations and refunds are not permitted.
Ticket types
Do you offer passes for journalists?
Press card holders are entitled to free tickets, subject to validation by our press office.
Press contact: k.derow@redroses-pr.com
Who is eligible for the family rate?
The family rate is available for 2 adults + 2 young people (aged 3 to 15).
My child is under 3, do I need to reserve a seat for him/her?
Yes, please reserve a free child ticket for children under 3.
Is there a discount for 65+ and accompanying persons?
There is a reduced rate for 65-year-olds. However, there is no special rate for accompanying persons, so you can choose our adult rate.
I'd like to visit Port des Lumières as a group. How do I make my reservation?
If you would like to visit with a group of 20 people or more, please book via this link or send a request to gruppen@port-lumieres.com.
Access to the event
I won't be able to attend the reserved time slot, can I come to the one before or the one after?
Tickets are only valid for the date and time you have chosen.
However, if you are running late, you can arrive up to half an hour after the booked start time (this does not apply to the last start time of an exhibition).
Is there an age requirement?
The experience is recommended for children above 3.
Are pets allowed?
Unfortunately, we do not accept pets.
Is the site accessible to people with reduced mobility?
The Port des Lumières is accessible to people with reduced mobility, with the exception of the stands in the main hall, but this won't prevent you from enjoying the experience to the full.
Wheelchair access is available on site. Our reception staff will be happy to help if you need assistance.
Is seating available in the exhibition areas?
Seating is available in the Port des Lumières.
Are the exhibits suitable for people suffering from epilepsy and/or vertigo?
Due to the effects of light, the exhibits may present risks for people suffering from epilepsy or vertigo.
Can I bring a suitcase to Port des Lumières?
Lockers are available at the Port des Lumières for your medium-sized bag. Suitcases are not permitted.
Can I bring a stroller?
Strollers are prohibited for safety reasons. We recommend you bring a baby carrier.
A stroller locker is available at the entrance.
Are there accessible toilets?
Yes.
Can I take photos and videos of the exhibition?
Yes.
Is there a store?
Yes, there's a store where you can buy souvenirs.
A unique journey through space
Step into Neil Armstrong’s shoes
Cutting-edge technology, guaranteed immersion
